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Help & support
Answers to the questions we hear most — shipping, returns, rewards and the products themselves.
Frequently asked.
Will the Hair Shine Vinegar smell like vinegar?
No. It rinses out with a fresh raspberry scent — no lingering vinegar smell. The acidity reseals the cuticle and dissolves hard-water buildup for instant shine.
My Monoï oil turned solid — is it broken?
Not at all. Pure Monoï de Tahiti solidifies below ~78°F. Warm the bottle in your hands for a few seconds and it returns to a silky oil — it’s actually a sign of an authentic, high-percentage formula.
How does the 5% back in credit work?
Every order earns 5% of its value back as Pétale credit, applied to your account to use on a future order. Credit applies to future orders and can’t be combined with other discount codes. No codes, no fake countdowns — just honest value that compounds.
How do I track my order or sign in?
Use the Account page. Sign-in, order history and tracking are handled securely by our store platform — your password is never stored on this site.
Where do you ship from, and how fast?
We hold our own U.S. stock and pack every order by hand — no grey-market guesswork, no customs delays. Most orders ship within one business day.
What’s your return policy?
You have 30 days. Write to us and we’ll take it from there — we look at returns one by one, not by a rulebook, so tell us what happened and we’ll sort it out.
Still need a hand?
Email hello@petale.site and a real person will reply within one business day. For order tracking and returns, head to your account.
Become a vendor
Are you a maker whose formulas could earn a place in the edit? We’d love to hear from you — write to hello@petale.site with “Vendor inquiry” in the subject.